Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you register on our website, express interest in our IT services and solutions, participate in activities on our platform, or contact us at info@neogenixlabs.com.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information essential for providing our IT services.

Information from Third Parties

We may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties to enhance our service delivery.

We use personal information collected via our website for various business purposes related to our IT services and solutions. We process your personal information based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive to:

• Facilitate account creation and authentication processes
• Provide customized IT consulting and software development services
• Send you updates about our technology solutions and services
• Deliver administrative information regarding your projects
• Fulfill and manage your service orders and contracts
• Post testimonials with your explicit consent
• Deliver targeted information about our IT solutions
• Request feedback about our software development and consulting services
• Enable secure client communications and project collaboration
• Manage user accounts and access controls
• Protect our IT infrastructure and services
• Enforce our terms, conditions, and service agreements
• Respond to legal requests and prevent security threats

At Neogenixlabs Technologies & Services, we only share information with your explicit consent, to comply with applicable laws, to provide you with our IT services, to protect your rights, or to fulfill our business obligations under service agreements.

We may process or share your data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for IT service delivery
• Legitimate Interests: We may process your data when reasonably necessary to achieve our legitimate business interests in providing IT solutions
• Performance of a Contract: Where we have entered into a service contract with you, we may process your personal information to fulfill our IT service obligations
• Legal Obligations: We may disclose your information where legally required to comply with applicable law, regulations, or industry standards

We will only retain your personal information for as long as necessary for the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law or industry regulations. When we no longer have a legitimate business need to process your personal information, we will either securely delete or anonymize such information in accordance with our data management protocols.

As an IT services company, we have implemented comprehensive technical and organizational security measures designed to protect the security of any personal information we process. Our security infrastructure includes encryption, secure coding practices, regular security audits, and compliance with industry standards. However, despite our robust safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

Your Rights Include:

• Right to Access: You have the right to request copies of your personal data stored in our systems
• Right to Rectification: You have the right to request correction of any information you believe is inaccurate or incomplete
• Right to Erasure: You have the right to request deletion of your personal data under certain conditions
• Right to Restrict Processing: You have the right to request limitation of how we process your personal data
• Right to Object to Processing: You have the right to object to our processing of your personal data for specific purposes
• Right to Data Portability: You have the right to request transfer of your data to another organization or service provider

If you make a privacy rights request, we commit to responding within one month. To exercise any of these rights, please contact us using the information provided below.

We may use cookies and similar tracking technologies to enhance your experience on our website and to better understand how you interact with our IT services information. Specific details about our cookie usage and how you can manage your preferences are outlined in our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Necessary for basic website functionality and service access
• Performance Cookies: Help us understand visitor interactions and improve our IT service presentations
• Functional Cookies: Enable enhanced functionality and personalization of your experience
• Targeting Cookies: May be used to deliver more relevant information about our IT solutions

We may engage third-party service providers to support our IT service delivery, including analytics, communication tools, and technical infrastructure providers. These third parties have access to your personal data only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. All third-party integrations are carefully vetted for security and privacy compliance.

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Our IT services are designed for businesses and professional users. Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at privacy@neogenixlabs.com.

We may update our privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated privacy policy on this page and updating the 'last updated' date. For significant changes, we may also provide additional notice through email or prominent website notices. You are advised to review this privacy policy periodically to stay informed about how we protect your information.