Terms & Conditions

By accessing and using the Neogenixlabs Technologies & Services website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms and Conditions constitute a legally binding agreement between you and Neogenixlabs Technologies & Services regarding your use of our IT services, software development solutions, and consulting services.

If you do not agree to abide by the above, please do not use our service or access our website. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting.

Neogenixlabs Technologies & Services provides comprehensive IT solutions including but not limited to:

Our Services Include:

• Custom software development and application design
• Web and mobile application development services
• IT consulting and digital transformation solutions
• Cloud services and infrastructure management
• Cybersecurity solutions and vulnerability assessments
• Data analytics and business intelligence services
• Software maintenance and technical support
• System integration and API development
• Quality assurance and software testing services
• Project management and agile development methodologies

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. Service availability and features may vary based on your specific service agreement.

As a user of our services, you agree to use our website and services responsibly and in accordance with all applicable laws and regulations.

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Distribute malware, viruses, or any other harmful software through our services
• Engage in any activity that disrupts or interferes with our services or servers
• Use our services to transmit spam, unsolicited communications, or fraudulent content
• Violate the intellectual property rights of Neogenixlabs or any third party
• Impersonate any person or entity or misrepresent your identity or affiliation
• Attempt to reverse engineer, decompile, or disassemble any software provided by us

Violation of these terms may result in immediate termination of your access to our services and potential legal action.

All content, software, designs, text, graphics, images, and other materials on our website and in our services are the exclusive property of Neogenixlabs Technologies & Services or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Ownership and Usage Rights:

• You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission
• Any custom software developed specifically for you under a service agreement will be subject to the ownership terms outlined in that specific contract
• We retain all rights to our proprietary methodologies, frameworks, and general knowledge used in service delivery
• You grant us a limited license to use your data and information solely for the purpose of providing our services
• Third-party software and tools used in our services remain the property of their respective owners

If you believe your intellectual property rights have been violated, please contact us immediately at legal@neogenixlabs.com with detailed information about the alleged infringement.

Our service commitments and performance standards are detailed in individual Service Level Agreements (SLAs) that accompany each project or service contract. These SLAs specify response times, availability guarantees, and performance metrics specific to your engagement.

General Performance Standards:

• We strive to maintain 99.9% uptime for our hosted services and applications
• Support response times vary by service tier and are specified in individual SLAs
• Project deliverables will be completed according to agreed-upon timelines and milestones
• We maintain comprehensive backup and disaster recovery procedures for client data
• Regular security updates and maintenance are performed to ensure service integrity

Any specific performance guarantees, remedies for service level failures, and compensation terms are outlined in your individual service agreement.

Payment terms for our services are established in individual contracts and may vary based on the type and scope of services provided.

Standard Payment Policies:

• Invoices are typically issued monthly or according to project milestones as specified in your service agreement
• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may be subject to interest charges as outlined in your service contract
• We accept various payment methods including bank transfers, checks, and approved electronic payment systems
• All fees are exclusive of applicable taxes, which will be added to invoices as required
• Disputed charges must be reported in writing within 30 days of the invoice date

Failure to pay invoices according to agreed terms may result in suspension of services and termination of your service agreement.

Neogenixlabs Technologies & Services takes data protection and confidentiality seriously. We implement comprehensive measures to protect your sensitive information and maintain strict confidentiality standards.

Our Confidentiality Commitments:

• All client data and information is treated as strictly confidential
• We implement industry-standard security measures to protect your data
• Non-disclosure agreements (NDAs) are established for projects requiring additional confidentiality
• Employee access to client information is restricted on a need-to-know basis
• We comply with applicable data protection regulations including GDPR and other privacy laws
• Data retention and destruction policies are followed according to legal requirements and contractual obligations

Detailed data handling procedures and security measures are outlined in our Privacy Policy and individual Data Processing Agreements.

To the maximum extent permitted by applicable law, Neogenixlabs Technologies & Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.

Liability Limitations:

• Our total liability for any claims related to our services shall not exceed the total amount paid by you for the specific service in question during the 12 months preceding the claim
• We are not responsible for any damage caused by factors beyond our reasonable control, including but not limited to natural disasters, network failures, or third-party actions
• Any liability exclusions or limitations in your specific service agreement shall take precedence over these general terms
• We strongly recommend maintaining appropriate insurance coverage for your business operations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages, so the above limitations may not apply to you.

Either party may terminate service agreements according to the termination clauses specified in individual contracts. We reserve the right to suspend or terminate services immediately in cases of breach of these terms or non-payment.

Termination Procedures:

• Written notice of termination must be provided according to contract terms, typically 30 days in advance
• Upon termination, we will assist with data migration and handover procedures as specified in your service agreement
• Final invoices will be issued for all completed work and services provided up to the termination date
• Confidentiality obligations and intellectual property restrictions survive termination of the service agreement
• We reserve the right to retain certain data for legal and compliance purposes as required by law

Immediate termination may occur in cases of material breach, non-payment, or violation of these terms and conditions.

Neogenixlabs Technologies & Services shall not be liable for any failure or delay in performance under any service agreement which is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or widespread technical failures.

In the event of a force majeure situation, we will make reasonable efforts to minimize disruption to your services and will communicate with you regarding alternative arrangements and expected resolution timelines.

These Terms and Conditions and any disputes arising from our services shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Dispute Resolution Process:

• We encourage resolving disputes through direct communication and negotiation
• If direct resolution is not possible, disputes may be submitted to mediation through a mutually agreed mediator
• Unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India
• Each party shall bear their own legal costs and expenses unless otherwise determined by the court

We are committed to fair and reasonable resolution of any disputes that may arise in the course of our business relationship.

Neogenixlabs Technologies & Services reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the updated terms on our website.

We will make reasonable efforts to notify you of significant changes to these terms through email or prominent website notices. Your continued use of our services after any modifications constitutes acceptance of the updated terms.

For material changes that significantly affect your rights or obligations, we may require explicit acceptance of the new terms before continuing to provide services.